1. General Information
At HeyHippos, we aim to deliver your purchases swiftly and securely.
Orders are processed and shipped during business hours (Monday to Friday, excluding public holidays).
Delivery times and costs may vary depending on your location and selected shipping method.
2. Order Processing Time
Orders are typically processed within 1-3 business days after payment confirmation.
Once shipped, you will receive a confirmation email with tracking details.
3. Shipping Charges
Standard Shipping: Free shipping on orders above ₹1000. For orders below ₹1000, a flat shipping fee of ₹67 applies.
Express Shipping: Available at an additional cost, calculated at checkout.
4. Estimated Delivery Times
Standard Delivery: 5-7 business days for metro cities; 7-10 business days for remote areas.
Express Delivery: 1-3 business days for most locations.
Delivery times may vary due to unforeseen circumstances like weather, holidays, or courier delays.
5. Delivery Locations
We currently ship across India.
International shipping is not available at this time.
6. Order Tracking
Once your order is shipped, you’ll receive a tracking number to monitor its status in real-time.
If you face issues tracking your order, feel free to contact our support team at support@heyhippos.com.
7. Delivery Delays
While we strive to meet delivery estimates, delays may occur due to natural calamities, courier service disruptions, or other unforeseen factors.
If your order is delayed beyond the estimated timeframe, please contact us, and we’ll assist in resolving the issue promptly.
8. Damaged or Missing Items
If your order arrives damaged or incomplete, report the issue within 24 hours of delivery with photographs and order details.
We’ll investigate and provide a replacement or refund as per our Refund and Return Policy.
9. Customer Support
For any shipping or delivery-related inquiries, please reach out to us:
Email: support@heyhippos.com
Phone: +91-9354345382
Monday to Friday, 10:00 AM – 5:00 PM
Note: This policy is subject to change without prior notice. Please review it periodically to stay updated.
